Privacy Policy

Last updated: September 2025

Introduction

RoVitality is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or enquiry forms
  • Subscribe to our newsletter or marketing communications
  • Contact us via email or phone
  • Interact with our website

This information may include:

  • Name and contact information (email address, phone number, postal address)
  • Enquiry details and correspondence
  • Marketing preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of visit

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Process and fulfill your requests
  • Send you information about our products and services
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraudulent activity and ensure security
  • Analyze website usage and trends

Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you
  • Legal obligation: Processing is necessary for us to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more information about our use of cookies, please see our Cookie Policy.

Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
  • Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition of all or a portion of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right to access: You have the right to request copies of your personal data
  • Right to rectification: You have the right to request correction of inaccurate or incomplete data
  • Right to erasure: You have the right to request deletion of your personal data
  • Right to restrict processing: You have the right to request restriction of processing your personal data
  • Right to object: You have the right to object to our processing of your personal data
  • Right to data portability: You have the right to request transfer of your data to another organization
  • Right to withdraw consent: You have the right to withdraw your consent at any time

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

RoVitality
32 High Street, Sunderland SR1 3HA, United Kingdom
Phone: +44 191 384 7926
Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.